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Don't jokingly address them as "Bossman" -- rather use respectful terms. I was very young for the business, and lots of people felt the need to point that out.
Those who did so respectfully earned points with me, while those who asked me who I was planning on taking to prom, or when does my internship end, did not.
Feed their ego; recognize their authority and you will improve your chances of longevity. Be observant, but not paranoid. Surveillance almost never calls the pit, and if surveillance has decided you are a counter, they will contact the shift manager, not the pit.
Often the pit personnel call each other to talk about where they want to go after work or to make fun of a customer wearing something or doing something bizarre.
Do not dress up. I can remember reading something in a BJ book by a well known BJ author that suggests dressing up to play the part of a gambler.
Anyone wearing a leather jacket gets automatically counted down where I worked. It helps if you're a funny guy, because counters have no sense of humor stereotypically , but no jokes during the backoff.
Even acting stupid is the wrong move. If you are being backed off or 86'd there is nothing you could possibly say to change their minds. Acting innocent or confused is all a waste of time, and there is nothing funny you could say that we haven't heard.
Anything you say or do will only make yourself more memorable when you decide to return. Don't ask to flat bet, don't ask if its OK to play keno, just find the nearest straight path to the exit.
Learn the shift change times. Management usually comes in just before the dealers come in -- sometimes an hour earlier, sometimes 20 minutes earlier.
During the last hour of their shift, floorpeople's minds are anywhere but on advantage players. Their minds are drained from putting up with whiners, complainers, degenerates, drunks, smart assess, and every other person who wears them down.
Always ask for comps. Even if you don't want to eat, you can always try to trade it in later. Some smaller casinos will give a player a comp every time he plays, and some lesser-value comps, such as deli or buffet comps, are sometimes not even logged in the computer.
Bigger places aren't like that, but often floorpeople have at least a small amount of discretion. This is where getting to know them or at least making a few respectable comments towards them will go a long way.
Comps are a big part of the game. Regular players easily accumulate thousands in comps per year; don't pass them up. For instance, I have been in Griffin for a while, as well as my name being posted numerous times on the Internet, but I can still use my real name almost anywhere I have not been backed off.
I have seen Griffin flyers of myself, but I can still use my card with my real name for comps at all the major properties.
Credit card companies will usually send you a credit card with whatever name you want them to put on it. Use your people skills here and it should work out.
But be careful, big comps such as room comps will require government-issued ID to check in or to use a comp. If you decide to not play with a card, don't worry.
That's far too many to draw heat on someone just for refusing their name. People refuse to give their name for many reasons, including superstition, they don't ever plan on returning to this casino, they just don't wont comps, they think the government will come after them for taxes, and so on.
Be observant of heat. If a PC keeps staring at you while speaking on the phone, they could be calling someone to check you out.
People often look at the person they are speaking about when on the phone. There's always one floorperson per section, which is anywhere from four to six games.
If suits start appearing out of nowhere, beware. They will usually try to be inconspicuous, and observe your play from a distance, or from behind you.
Occasionally if they are not in the mood or don't have the time for a backoff, they will intentionally hawk your game giving you as much heat as possible just to get rid of you.